Impact
Timeline
Detection & Response
Root Cause Analysis (5 Whys)
Frame each step as a system question, not a person question. Stop when the answer is "a system gap that we can fix," not "a person who was wrong."
Contributing Factors
Things that made this worse than it had to be. Tooling gaps, missing playbooks, org-structure issues, vendor failures.
What Went Well / What Went Wrong
Action Items
Each item: owner, due date, priority. No item without an owner. No item without a date.
Lessons Learned